writings

Blogs
The Dark Side of Warranty Management
See the forest and the trees - using analytics to detect warranty fraud
Greetings from the ENG Automotive Warranties 2017
Dealing with the Honest Majority and Dishonest Minority: Tales from the auto industry
​​Discussion with a warranty fraudster

Conference presentations (mail or leave a contact form to get a copy)
Warranty Chain Management 2015 
HIDE AND SEEK – CATCHING AND PREVENTING WARRANTY FRAUD (with Ilkka Töyrylä)
Warranty Chain Management 2016 
FACES OF WARRANTY FRAUD – METHODS USED BY FRAUDSTERS & IMPLICATIONS FOR WARRANTY PROVIDERS (with Ilkka Töyrylä)
Trust is good, is control better? Structure and transparency as the enablers for solid warranty services (with Kim Vestman)
International Service Logistics Association Conference 2016
HIDE AND SEEK – CATCHING AND PREVENTING WARRANTY FRAUD (with Ilkka Töyrylä)
Warranty Chain Management 2017
ANALYTICS TO NAVIGATE THE DARK SIDE OF WARRANTY MANAGEMENT
ENG Automotive Warranty Management 2017
THE DARK SIDE OF WARRANTY MANAGEMENT
Warranty Chain Management 2019
Trust and Trustworthiness - Dealing with the Honest  Majority and Dishonest Minority
ENG Automotive Warranty Management 2019
Trust and trustworthiness - reducing warranty fraud while enforcing support and dealer productivity
Book
Warranty Fraud Management (together with Ilkka Töyrylä and D.N. Prabhakar Murthy)

Image: pixabay.com