Systems and data
industrial internet and digitalization
Although industrial internet and digitalization are hot topics at the moment, the application of IT systems to support after sales in general and warranty in particular is highly inconsistent across companies. Some companies are investing in those capabilities, whereas quite a few invest just the minimum and try to survive with the old legacy applications, isolated point-solutions, excel and semi-manual processes.
The main elements of a warranty management system can be broadly divided into three areas (with integrations to a number of company internal and external systems):
A warranty system implementation is primarily a large-scale change management effort, involving people inside the OEM and also outside it (in a global organization we may be talking about thousands of external companies being impacted).