Warranty claims management

Warranty claims management includes the processes and methods for handling warranty claims from the customers and from the service network, from the customer issue through servicing and financial settlement of the claim. The key considerations to be taken into account include:

• how is warranty status determined?
• how is it validated, that the claims are valid and based on an in-warranty issue?
• how much manual validation needs to be done?
• how can analytics increase transparency and control over the warranty process?
• is material return or on-site inspection required?
• how should the claims process be organised?