Installed Base and traceability
Installed base data include data about products at the customer site and the configurations of these products. Futhermore, it can include additional data about products and their components, such as serial numbers, hardware and software versions, service history and modifications done over the product's life-cycle. Depending on the level of detail of the data, installed base can support many functions, such as service event preparation, product planning, sales planning and service planning. Typical service event related questions are:
Typical questions related to the whole installed base include:
Installed base information is often fragmented in different databases and even in paper-based files. Companies who sell through the sales channel may lose track of the actual end-customer and timing of the sale. The installed base information may also degrade over time, as new service activities are conducted, new parts installed, and software versions upgraded.