Service strategy development
service business models

Service business is a very attractive opportunity for most manufacturing companies, amplified by the Internet and digital disruption, and related new services and service business models. In service strategy and service business development we help companies to translate the corporate vision into service strategies. We help in crafting and jointly answering questions like:

• How can we provide differentiated service experiences to our customer segments? What are the customer segments for service and what is the potential value of them?
• How should we organize for service development and service delivery? How should services support new product development and introduction?
• How can we take full advantage of our current installed base to sell new services?
• How can we deliver customized services in an efficient manner, using standardized service elements?
• What is the role of different service channels - physical service network, remote service, contact centre, assisted support, on-line support, chatbots, customer self-service, social media, …?
• How can we optimize service workforce and spare parts and have the service engineer with the right tools and parts at the right place at the right time, with the right cost?

• How can we reduce our warranty costs?

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